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Shipping & returns

Last updated 11 November 2026

Shipping

Where we shipIreland and the rest of the European Union.
When it shipsPre-orders ship mid-January. Your ship date is in your bag, at checkout and in your confirmation email.
CostShown at checkout before you pay. If your order arrives in more than one parcel, you pay delivery once.
TrackingWe email your tracking link the day your order leaves.
CustomsNone. Every order ships inside the EU, so there are no customs charges or import taxes.

Cancel a pre-order before it ships

You can cancel any time before your pre-order ships. We refund everything you paid, including delivery, to your original payment method within 14 days of your request. Use the form below or email info@clarive.world with your order number.

Returns after delivery

  • 14 days to change your mind. You can withdraw from your purchase within 14 days of the day you receive it, without giving a reason.
  • How to tell us. Use the withdrawal form below, email us, or send the model form at the bottom of this page. Any clear statement works.
  • Sending it back. Post the products to us within 14 days of telling us. You pay the return postage. We give you the return address when we confirm your withdrawal.
  • Opened products. Our products are sealed for hygiene. Once a seal has been broken after delivery, that product cannot be returned under the 14-day right, unless it is faulty.
  • Your refund. We refund the price of the products and the standard delivery charge you paid, to your original payment method, within 14 days of you telling us. We may wait until the products are back with us or you have sent proof of posting.

Damaged, faulty or wrong item

Email info@clarive.world with your order number and a photo. We replace it or refund you, and we pay the return postage. This is on top of the 14-day right above, and it applies to opened products too.

Withdraw from a contract here

Use this form to cancel a pre-order or to withdraw from a purchase within 14 days of delivery. We confirm by email straight away, with the date and time we received it.

You do not have to give a reason. Sending this form is your withdrawal; you do not need to do anything else to make it count.

Model withdrawal form

You can also copy this text into an email or a letter.

To clarivé, info@clarive.world:
I hereby give notice that I withdraw from my contract of sale of the following goods:
Ordered on / received on:
Name of consumer:
Address of consumer:
Signature of consumer (only if this form is sent on paper):
Date: