Privacy policy

Last updated 11 November 2026

We collect what we need to send your order and the emails you ask for. Nothing is sold.

Who is responsible for your data

Clarivé is the trading name of legal name of the seller: to be confirmed before launch.

Address: business address: to be confirmed before launch.
Email: info@clarive.world. We reply within one working day, Monday to Friday.

What we collect and why

WhenWhatWhy, and the legal basisKept for

Placing an orderName, email, delivery address, phone if you give it, what you bought, and that you accepted the pre-order termsTo make and deliver your order (contract)6 years after the order, as tax law requires

PayingHandled by Shopify. We never see or store your full card numberTo take payment and prevent fraud (contract, legitimate interest)Held by Shopify under its own policy

Emails from usYour email, first name, and which emails you open or clickTo send news and offers you asked for (consent)Until you unsubscribe

Skin quizYour answers stay in your browser. If you ask us to email your routine, we keep your email and the products recommended, not your answersTo send the routine you asked for (consent)Until you unsubscribe

Contacting usYour name, email and messageTo answer you (legitimate interest)2 years

Cancelling or returningYour name, order number, email and what you sent usTo handle your withdrawal and refund (legal obligation)6 years

Analytics and adsPages visited and ad clicks, through cookies. If you allow it, your order also carries which ad or page brought you, your device type, and the cookie ids above. When your order is paid, our server tells Meta, TikTok or Google about the purchase, with your email scrambled (hashed), only for the cookies you allowedTo see which ads work (consent)See the cookie policy; on the order, as long as the order

Your accountYour email, name and orders, from Shopify. You sign in with a code we email you; there is no passwordTo show your orders and tracking (contract)Until you ask us to delete it

How you heard about usThe one answer you tap, saved on your orderTo know which channels work (legitimate interest)As long as the order

We do not sell your data. We do not use it to make automated decisions about you.

Shopify runs our checkout, payments and order records (Shopify International Limited, Ireland).
Our makers, warehouse and couriers get your name, address and order so they can deliver it.
Our email and hosting providers send our emails and serve this site.
Google, Meta and TikTok receive analytics and advertising data only if you accept those cookies.

Some of these companies process data outside the European Economic Area, including in the United States. When they do, the transfer is covered by the EU-US Data Privacy Framework or by standard contractual clauses approved by the European Commission.

Your rights

You can ask us for a copy of your data, to correct it, to delete it, to limit or object to how we use it, or to move it elsewhere. You can withdraw consent at any time: every email has an unsubscribe link, and are always one click away. Email info@clarive.world and we will answer within one month.

You can also complain to the Data Protection Commission in Ireland (dataprotection.ie), or to the data protection authority in your own country.

Children

This site is not for children under 16, and we do not knowingly collect their data.

Changes

If we change this policy we update the date at the top. If the change is significant and we have your email, we tell you.